FAQ’s

We recognise ethnic, cultural and spiritual diversity as an important part of life. Individuals who, for cultural or religious reasons, have preferences about how they are cared for will have their wishes met and these will be identified as part of care planning.

It is important to us that residents are able to maintain their social life and we actively encourage visits from family, relatives and friends. Where visiting in person may not be possible, we can arrange video calls. In all cases our staff will assist the resident to maintain family and personal contacts.

Visitors are welcome at any time. However, please be mindful that Charlton Grange is ‘home’ to many people, so we ask that late-night visits are treated with courtesy.

We offer fresh, seasonal menus that change daily for lunch and dinner. Each menu lists all allergens and caters for all dietary requirements including all-levels of soft palette.

Whether it be vegetarian, pescatarian, vegan or a religious/cultural requirement we go above and beyond to make sure our residents’ tastes and nutritional needs are met.

Free WIFI is available in every area of the home, if you require support on connecting devices the care team will help assist.

We want our residents to be happy and feel comfortable in their new home. We encourage our residents to personalise their room by bringing personal possessions and furniture as it is an instant way of connecting.

Yes. Every resident that joins us is supported by our team. We will undertake tasks such as the hanging of pictures and mirrors, and the testing of all electrical equipment.

We have limited insurance for your personal belongings. We therefore advise against keeping anything of significant financial or sentimental value in your room, and if so, there is an arrangement for insurance cover.

If you are unsure whether to bring particular items, please speak with the Home Manager,

We aim to encourage a positive and healthy culture and Charlton Grange is a smoke/vape free area, we do however have dedicated smoking areas should individuals wish to do so.

We hope that your time in our Home is happy and problem-free. We welcome feedback and encourage you to provide us with your thoughts and opinions on what we are doing well and what we can do to improve.

If you would like to comment on our services, you can talk to the Home Manager or if you prefer, you can leave feedback anonymously via any of the questionnaires spotted around the home.

However, if you wish to voice your concerns formally there is a procedure you can follow: all residents are provided with a service manual and a complaints leaflet in their rooms and on arrival to the home, full details of the procedure are provided.

All residents can terminate/cancel their contract by giving a 28-day notice, this must be written and provided to the home manager. For residents on a short-term stay we will require 7-days’ notice.