Philosophy of Care
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a family run home which prioritises the delivery of exceptional person-centred care
Charlton Grange is a family run home, with a senior management team who collectively have over 100 years in healthcare, the teams consist of acting clinicians and senior healthcare managers, our number one aim is to deliver exceptional person-centred care.
Most people take their health and wellbeing for granted when going about daily life. Finding care is not something that people generally think about; until it’s required. We appreciate that when this time does come, it can be a very daunting experience for yourself and for loved ones.
Charlton Grange works with families to manoeuvre the uncertainty of what lies ahead. We are on hand to help support those who can find this process to be overwhelming.
Our team are committed to promoting as much independence as possible within the context of a safe environment and are dedicated to giving our residents a welcoming and comfortable place that they can call home whilst enhancing their quality of life.
Community
Building a sense of community is always at the top the care home’s agenda with our lifestyle coordinators designing the day to host fun activities for residents – creating opportunities for them to discover new hobbies, new skills, and most importantly, new friendships. At our most recent CQC inspection, the team noted our focus on equality and diversity, ensuring the inclusion of all residents by doing what we can to make sure everyone feels their most comfortable.
In encouraging new residents to bring keepsakes from home and decorate their walls with pictures and art, this reflects our strong belief that it is the small things that matter the most when creating a safe and nurturing environment.
Examples of our links in the community include, St Andrew’s Baptist Church, Shepperton Youth Centre, Sunbry Rotary Club, Karen Mears Exercise Classes, Thamesmead Community Choir and Shepperton Libary.
We encourage residents’ involvement and provide physical, emotional, and social support by adhering to the following.
Always operate with complete openness and honesty, ensuring residents, relatives and loved ones are aware of all relevant developments.
Assume, underlying all care decisions, is that residents are capable of making choices about their own lifestyle.
Staff work to the principle that the needs of the resident are paramount, and they should always be treated with dignity and respect.
Staff will ensure that the individual needs, and wishes, of all residents are ascertained, respected and met wherever possible, particularly bearing in mind ethnic, religious, cultural and other important factors.
Staff are required to adhere to the instructions given in the Quality Manual, and other specified standards and instructions as required by the CQC and relevant professional bodies.
Residents are entitled to ‘private’ accommodation which they can call their own, use as and when they wish invite guests to.
Hosting regular reviews with residents and/or relatives, friends, or support workers.
To maintain each residents right of choice of GP, Dentist, Optician and other health professionals, where possible.
Get in Touch
Call us direct on : 01932 732600
We love hearing from residents and families so please get in touch. You can complete the form below and we’ll respond as quickly as possible, alternatively, call us on the number provided or feel free to drop in to the home.
Check out what our residents, Families, Co-workers and staff have to say
